SEP sesam Extension for Zarafa

SEP provides a free backup solution for small Zarafa environments

(C)SEP AG

Copyright 1999-2011 by SEP AG. All Rights reserved.

Any form of reproduction of the contents or parts of this manual is allowed only with the express written permission from SEP AG. When compiling and designing user documentation SEP AG uses great diligence and attempts to deliver accurate and correct information. However, SEP AG cannot issue a guarantee for the contents of this manual.

Introduction

The SEP sesam online module for Zarafa makes hot backups of Zarafa Groupware Servers possible. This includes saving and restoring single user mails, mailboxes and public folders.

System requirements

SEP sesam / Zarafa version

• SEP sesam Server version >= 4.0.3
• Zarafa Server >= 5.20 or greater on Linux - Zarafa Community Edition is not supported
• SEP sesam Client >= 4.0.3
• Working path backup of the Zarafa server

Zarafa Community Edition

The Zarafa Community Edition does not include the Brick Level Backup API from Zarafa. Therefore the SEP sesam Zarafa Extension does not support the Zarafa Community Edition.

See: http://www.zarafa.com/content/editions

Of course, you can use SEP sesam to perform a filesystem backup of your Zarafa system.

Installation

Backup Configuration

The rest of the configuration can be accomplished using the SEP sesam GUI.

Configuration of mailbox backup

• Create a new backup task for the Zarafa server
• Choose Zarafa as task type
• Important! The size of the backup directory must have at least the volume of the largest mailbox
• Enter backup source in the following format:
  

ALL

All users and public folders

ALL_USERS

All users

PUBLIC_FOLDER

All public folders

<User1>, <User2>, ...

One or more user mailboxes

A final setup task for certain users should look like:

Exclude list:

The exclude list can be used to omit certain mailboxes from the backup. Exclude patterns are regular expressions which are compared against username.

Example:

will exclude just the user support and

will exclude users like support, sepsupport and support1.

This screenshot shows a backup task that saves all users but "mk" and "shettler":

Restore Configuration

Single mail restore

During the restore you can select single mails in the SEP sesam GUI. The only function you can select in the last register of the restore wizard is Auto recover after restore. If selected, SEP sesam will import the mail into the original mailbox. Otherwise the exported mail data and index files are restored into the file system to <SESAMVAR>/work/zarafa and can be imported manually with the command zarafa-restore.

The following example shows a restore of a single mail into the original mailfolder. SEP Sesam will import it automatically with the "Auto Recover and online after restore" option:

Troubleshooting

General information about the backup process

SEP Sesam uses the Zarafa Bricklevel Backup API in order to back up the user's mailboxes. This means the SEP Sesam client first receives a list of available users on the Zarafa system and then goes ahead and exports the mailboxes that are to be backed up by using the Zarafa tool "zarafa-backup".

The mailbox is exported to the <SESAM_ROOT>/var/work directory by default. Please ensure that the partition that is holding your work directory can hold as much space as the biggest mailbox in your Zarafa environment.

If the export of a certain mailbox fails for whatever reason (not enough disk space, internal Zarafa errors), it is always a good idea to look at the SEP sesam backup protocol.

The backup protocol

The SEP sesam backup protocol contains a detailed logging of what happened during the Zarafa backup. It also contains each call of the Zarafa Bricklevel Backup API.

This example shows a part of a Zarafa backup loggin with a successfull call of the Zarafa Bricklevel tool:

After exporting the mailbox SEP Sesam continues with backing up the exported files.

If the export fails for some reason the error is reported in the SEP Sesam logfile. This example shows a backup for a user that doesn't exist:

Testing the backup on the Zarafa server locally

In some cases it may be important to get a first impression of how long the backup takes. This can be done by backing up the Zarafa mailboxes directly on the Zarafa server itself without writing to some media. This is also a nice way to check if your firewall closes ports due to small timeouts.

This can be done by using the SEP Sesam backup client on the command line.

The following command executes a backup of all Zarafa mailboxes and writes its data to /dev/null :

Of course it's also possible to only back up certain users on the command line ("cl" is the username in this case):

Testing the zarafa Bricklevel export with Zarafa tools

In some cases it makes sense to test the export of mailboxes by using only Zarafa tools. Mailboxes can be exported with the command "zarafa-backup". This example shows the export of the user "test" into the current directory:

After the export the directory should contain two files:

The file "index.zbk" contains an indexed listing of the mail ID's that were in the mailbox. "data.zbk" holds the real data.

If this export fails with the Zarafa Bricklevel tools, please get in touch with your Zarafa support technician.

Special configuration settings for connection timeouts / firewalls

In any case the SEP Sesam Client opens a control connection to the SEP Sesam server. This control connection stays open during the whole backup process but does not transfer data. If there is no communication between the client and the SEP sesam server this connection may get dropped by some firewalls because of timeout values. Please make sure to set the timeout settings in your firewall to an adequate value.

Also the export of big mailboxes by the Zarafa Bricklevel tools can take some time. If you encounter logmessages like "XBSA Errors" and "Connection timouts" it is always a good idea to check your firewall loggings.

SMS timout value (SERVER SIDE) for big mailboxes

If you have big mailboxes and the export takes a long time we recommend to also increase the DATA_TIMEOUT setting for the STPD data transfers.

The following configuration variable in <SESAM_ROOT>/var/ini/stpd.ini can be set to a timeframe in seconds. The default value is "7200". If your biggest mailbox takes more than 2 hours to export this may become a problem.

SBC timeout value (CLIENT SIDE) for big mailboxes

On the client add the following configuration statement to <SESAM_ROOT>/var/ini/sm.ini

This increases the timeout the SEP sesam backup client waits for data to be transfered to 3 hours.

Further Links/Literature

• SEP sesam Extension for Zarafa (For Sesam version 3.4 Only. Client installations 3.6.x include the extension by default.)
• FAQ: How do I obtain the free Zarafa Extension